The information you provide is needed for Jisc to manage your subscription to the digital capability service. We’ll use it as described below:

The information you provide is needed for Jisc to manage your subscription to the building digital capability service. We'll use it as described in our standard privacy notice to provide the service you've requested, as well as to identify problems or ways to make the service better.

We will keep the following information for the relevant periods stated:

  • for expressions of interest we will keep any personal data regarding queries about the service for 12 months from the date of enquiry and any non-personal data for up to 3 years in case of any further queries
  • for subscriber data we will keep personal data whilst it's needed to deliver the service and for an additional 12 months in the case the service is renewed within that period
  • for case studies/implementation stories the time we keep the information shared by contributors is unlimited. Further information below
  • For feedback forms we will keep personal data for 12 months from the date of provision of feedback in order to follow up as necessary regarding service enhancement

You may instruct us to stop processing it at any time by emailing help@jisc.ac.uk and asking to be removed from communications around this service. Until then, we’ll use it only to contact you regarding the service, including updates on progress and purchasing information.

Discovery tool user privacy statement

The following information is needed for Jisc to manage your subscription to the digital capability service. We’ll use it, as described in our standard privacy notice outlined above, to provide the service you’ve requested, as well as to identify problems or ways to make the service better. We’ll share this information with Potential.ly and Overt Software Solutions so they can process the data on our behalf; our contract prohibits them from using the information for anything else.

If you are eligible and wish to obtain a digital badge your name and email address will be shared with Credly who produce them; our contract prohibits them from using the information for anything else.

Your data will be shared by Jisc in an anonymised way, enabling us to produce institutional reports with aggregated data only. We'll keep the information for up to a maximum of 24 months after you last logged in to the service.

You may instruct us to stop processing it at any time by emailing help@jisc.ac.uk with ‘Digital capability discovery tool stop’ in the title.

How your data is used

We have created a data flow map (pdf) of the information gathered for the Jisc building digital capability service so you can see how it is used. Please get in touch with the team via help@jisc.ac.uk if you require an accessible version of this document with 'Digital capability discovery tool' in the title.

Case studies and implementation stories

Jisc produces case studies and implementation stories for the building digital capability and/or digital experience insights services. These case studies and implementation stories, together with any associated images, animations and artefacts that form part of the study/story, will be publicly available on our website for an unlimited period of time, with the aim of providing guidance to others in the HE and FE sectors. In some cases, contributors may be quoted in these studies or stories. Where this occurs, the names, roles and institutions will be attributed and may be cited in quotes. We will only publish these details if we receive your permission to place these details in the public domain.

By providing information to the building digital capability service and/or the digital experience insights services you agree to us processing it as described in our standard privacy notice (at https://www.jisc.ac.uk/website/privacy-notice). We’ll use the material from your interview/s to create supporting text based on the findings of our research with you and your colleagues. If you would like your information to be removed at any time, please contact the Jisc helpdesk (help@jisc.ac.uk) with ‘digital capability’ or ‘digital experience insights’ in the subject line.

We may in some cases (again with your permission) record your interview on an audio device to refer to when writing up the case study. The background information you provide for the case study/implementation story (notes, recordings) will be retained for one year, so that Jisc can make amendments as needed.


Jisc is a not-for-profit company limited by guarantee, registered in England

  • Company number: 05747339
  • Charity number: 1149740
  • Our registered office is: One Castlepark, Tower Hill, Bristol, BS2 0JA.